I wish I read the review sooner. I am not the only one who had a bad experience. I purchased a few items from aquariumguys and deeply regret placing my order with them!!!! The one item came in broken and I e-mailed them 2 weeks ago and never recieved a responce, so I guess I am out the money and the product. I did end up purchasing the same item from drfostersmith.com and had a great experience. I did have to contact their customer support and I love drfostersmith.com, they resolved my issue in minutes. If you value your money and want to do buisness with a reputable company you WILL NOT buy from aquariumguys. If i could give a lower star than a 1 I would!!! Another place I have had success with and have great prices is petmountain.com. Please do not make the same mistake I did!!!

Hi Rob,
I’m sorry to hear that you received a damaged item, as happens sometimes during the shipping process. Of course we offer exchange or refund options when this happens and usually resolve these issues immediately, so I’m not sure what happened in your case - I’ve tried to track your email through our customer service and can find no record of it. Please send an email to sales@aquariumguys.com with your order number, contact info and specify which item was damaged - you can mention my name if you want, or you can email me instead at pearlg@aquariumguys.com (or cc me) and I’ll forward it for you. Either way, we can get this resolved for you promptly.