 |
|
|
| ||||||||
| ||||||||||||||||||||||||||||||||||||||||
|
| ||||||
| View Poll Results: Would You Have Handled This The Same Way?? | |||
| Yes. I would have done it the same way. You were right. |     | 14 | 93.33% |
| No I would have refunded all the money. You were wrong. |    | 1 | 6.67% |
| Voters: 15. You may not vote on this poll | |||
 |
| | LinkBack | Thread Tools |
05-16-2008, 12:02 PM
| #1 (permalink) |
| Super Fish  Join Date: May 2005 Location: South Carolina
Posts: 3,903
|  What Would You Do So I was wondering what ya'll would do in this situation. A person bought a product from me and then at the last minute decided they didnt want it. Shipping had been paid for but the item had not yet been sent. I refunded the money for the cost of the item but kept the shipping fee as it was already used along with the money for the paypal fee. This person was not satisfied with this and filed a claim against me and lied about it saying nothing about the transaction being canceled only said they didn't receive a product. Would you have handled it the same way?? Or was I wrong??
__________________ 30G Plants ~ None Inhabitants ~ 4 Yellow Labs & 2 Hai Reef 90G Plants ~ None Inhabitants ~ 5 Juvinile Domestic Koi & 1 Sailfin Pleco - L083 (Rebel) Pond Plants ~ Unknown Inhabitants ~ Under Construction Other Pets ~ 2 Rats (Boo Bear-Mya), 2 Horses (Sassy-Sunny), & 2 Dogs (Chance-Ivan)  |
|      |
|
05-16-2008, 12:06 PM
| #2 (permalink) |
| Medium Fish  Join Date: Feb 2008 Location: Houston, TX
Posts: 462
| If there was a paypal fee to you, and they cancelled... of course I wouldn't give them a full refund. Maybe not keeping their whole shipping charge, just the paypal fee.
__________________ 15 gallon - 6 Pygmy Cories, 1 Betta (f), 1 Dwarf Gourami (f), 1 Mystery Snail, 1 Ramshorn Snail 20 gallon - Growing HC 10 gallon - Ghost Shrimp to keep things cycled while the plants fill in 5 gallon - 2 Peppered Cories - until new home is done |
|
| |
|
05-16-2008, 12:07 PM
| #3 (permalink) |
| Little Fish Join Date: Feb 2008 Location: Lynchburg, Va
Posts: 163
| I totally think you were in line in your decision. Can't be surprised though, if they canceled the order at the last minute, that they would then complain and lie. How annoying.
__________________ 10g- Pinky the albino corycat, Two NEW peppered cory catfish, Blue the betta  29g- Almost ready to start cycling! |
|
| |
|
05-16-2008, 12:10 PM
| #4 (permalink) |
| Super Fish Join Date: May 2005 Location: South Carolina
Posts: 3,903
| I was paid last week and told them I would ship out on Monday. Sunday evening an email was sent to me (which I didnt see till Monday morning) saying they didnt want them and that if I had sent them they were just going to flush it. So I figured Id keep them and refund the money for the cost of the item. The claim was filed with in 2 days after the shipping day.
__________________ 30G Plants ~ None Inhabitants ~ 4 Yellow Labs & 2 Hai Reef 90G Plants ~ None Inhabitants ~ 5 Juvinile Domestic Koi & 1 Sailfin Pleco - L083 (Rebel) Pond Plants ~ Unknown Inhabitants ~ Under Construction Other Pets ~ 2 Rats (Boo Bear-Mya), 2 Horses (Sassy-Sunny), & 2 Dogs (Chance-Ivan) |
|
| |
|
05-16-2008, 12:34 PM
| #5 (permalink) |
| Moderator  Join Date: Aug 2003 Location: Southern California
Posts: 13,171
| The customer is always right, even when they're not.  I'd say that next time, you need to put a note on the auction/confirmation e-mail that cancellations must be received 48 hours prior to shipping or that all orders are final. |
|
| |
|
05-16-2008, 02:32 PM
| #8 (permalink) |
| Teenie Weenie Fish  Join Date: May 2008
Posts: 54
| Hopefully, you kept all emails and forwarded them to the paypal claims dept. If you shipped via the paypal website, you can also cancel the shipping label and get the money back from that. However, if I had already packed up the item and was about to take it to the post office, THEN I got that email. I would have only given a partial refund, just like you did. YOUR time and efforts/materials were wasted, because of THEIR choice. I think anytime you post an item for sale, make sure to state any and all refund/shipping/cancellation items. Unfortunately, this has to be done when you have had a problem such as this. Then you have to get firm on your selling techniques, because of a few bad (or dumb) apples out there willy nilly buying stuff and changing their minds etc. Sorry this happened to you.
__________________ Used to breed Angelfish, Bettas, Apple Snails, now culture corals and FW plants & enjoy the tanks below... 90g S.A. Cichlid Tankbuster types, 46g planted bowfront w/tropicals, 30g long planted w/tropical mix, 28g Bowfront SW Reef w/corals, 12g Nanocube FW Planted w/German Blue Rams, 10g Nano SW Reef w/corals, 5g Planted FW w/diamond tetras & misc shrimps   |
|
| |
|
05-16-2008, 05:25 PM
| #9 (permalink) |
| Large Fish  Join Date: Dec 2006 Location: In a nicer Ghetto(The other one turned into a lake)
Posts: 758
| What were you selling? Just Curious.
__________________ 20gal aka Hell Hotel!!!! Synodontis cat, 1 Oscar, 1 JD, 1 Orange Spot Pl*co, 1 Saimese Flying Fox, 29gal 1 Striped Raphel Cat, 1 bumblebee cat Zig Zag Eel(Roadkill), African Black Knife(Scooby), 3 kuhli loaches, 3 cories,6 nippy serpeas tetras, 1HYII tetra,1 Violet Goby 1 GBR, 1 Bolivian Rams, 1 platy, Dojo loach,1 cute little Clown Pl*co1 Grumpy Little RN pl*co, 1 bn pl*co and 2 Angelfish(Bane & Stacy) 75gal on the way |
|
| |
|
05-16-2008, 07:44 PM
| #10 (permalink) |
| Super Fish Join Date: May 2005 Location: South Carolina
Posts: 3,903
| Thanks Guys. Paypal doesnt except forwarded emails. I tried to do that. Sorta irritating but what can you do. Bob it doesnt matter what I was selling.
__________________ 30G Plants ~ None Inhabitants ~ 4 Yellow Labs & 2 Hai Reef 90G Plants ~ None Inhabitants ~ 5 Juvinile Domestic Koi & 1 Sailfin Pleco - L083 (Rebel) Pond Plants ~ Unknown Inhabitants ~ Under Construction Other Pets ~ 2 Rats (Boo Bear-Mya), 2 Horses (Sassy-Sunny), & 2 Dogs (Chance-Ivan) |
|
| |
|
« Previous Thread
|
Next Thread »
| Thread Tools | |
| |
All times are GMT -5. The time now is 06:36 AM.
